Frequently asked questions

Answers to common questions about Product Keys Delivery.

Can I get an email alert when a key pool is low?#

Yes. Set the address that receives the alert in Email Low Warning To, and set the threshold in Low Warning Level (for example, 5). See Configure general settings.

Does it work with all payment gateways?#

Yes. Keys are delivered on Magento's invoice event, so any payment gateway works as long as your store creates the invoice automatically when payment is received.

Can I trigger key delivery manually from the admin?#

Yes. On the order page you can issue or reissue a key, or email a key that was already issued. See Issue or reissue keys manually.

Which product types does it support?#

All product types that Magento 2 offers.

Can I use it on multiple websites?#

Each licence covers one website. Buy one licence per website; for example, three websites need three licences.

Do I need to activate the extension?#

Yes. You receive a licence key when you buy the extension, and you use it to activate the extension.

How long do I get updates?#

Updates are free for life. After you buy the extension, you get every update without paying extra or buying an extended support warranty.

What support and warranty do you offer?#

If you find a bug or a compatibility issue in the extension, we fix it free of charge.

Do you help with issues caused by my configuration or other extensions?#

Yes, but this work is charged by the hour. We discuss it with you before we start troubleshooting. Feature requests are also charged by the hour.