RD Web Themes FAQ

Common questions about RD Web Quick Themes, from compatibility to licensing and support.

Compatibility#

Are the themes version specific?#

Yes. A theme bought for RD Web 2012 doesn't work on RD Web 2016. The same theme is usually available for the other versions in our store, but you need to buy it again when you move to a new version, for example from RD Web 2012 to 2016 or 2019.

Do the themes work with multi-factor authentication?#

Yes. The themes work with multi-factor authentication such as RSA, Duo and Azure MFA. If a particular MFA screen has a problem, contact support. We fix it and send you a patch.

Are the themes responsive?#

Yes. All themes are responsive and work in desktop and mobile browsers. If you find a responsiveness problem, tell us and we fix it as soon as possible.

Are there any browser limitations?#

No. If the default RD Web interface works in a browser, the theme works too. We test the themes in popular browsers: Internet Explorer 9, 10 and 11, Firefox, Safari, Chrome, Edge and Opera. If you find a cross-browser problem, tell us and we update the theme as quickly as possible.

Which languages are included?#

Every RD Web Quick Theme includes five languages by default: English, German, French, Spanish and Dutch. If you need another language, buy the theme and email support@custominterfacesolutions.com with your order ID. There is no extra cost, and we deliver the language patch within 2 days.

Customization and features#

Is there a CMS to change the graphics?#

No. Quick Themes have no CMS. You change the logo, background, footer text and a few other elements by replacing files, which takes a few minutes. Each theme includes instructions, and the customization guides are here, for example Customize the RD Web Access theme on RDS 2022.

Do the themes include extra features?#

No. Features such as forgot password, announcements and web links are part of our Custom Interface Solutions service, not the ready-made themes. See Custom features, or read about custom RD Web Access customization for premium branding and custom features.

Can we add features to our theme?#

Yes. After you buy a theme, email us with the features you need, such as forgot password, announcements or web links. We agree the cost with you and then deliver a customized theme package.

Is there documentation?#

Yes. Every theme includes an installation guide and tips for quick customization, such as changing the logo, background and footer text. The same steps are in these docs; start from the RD Web Themes overview.

Licensing and purchase#

Can I use the theme on more than one server?#

Yes. You can use the theme on any number of servers or instances, such as high-availability instances and development environments. The theme must be used in one environment only (yours or your customer's). You must not distribute or resell it to your customers.

Do you offer refunds?#

No. All sales are final and we don't offer refunds or exchanges of themes.

Do you have ready-made themes for other interfaces, such as Citrix StoreFront or OWA?#

No. Ready-made themes are available only for the RD Web interfaces and the ADFS logon page (see ADFS Themes). To customize Citrix StoreFront, NetScaler, OWA or other interfaces, see our exclusive Custom Interface branding solutions.

Updates and support#

How do I get theme updates?#

Updates and patches are in your account. Your dashboard lists all the themes you bought and their updates. This is why you need to register and sign in before you buy.

How often are the themes updated?#

Rarely. We don't add features or options to a theme after release. We update a theme mainly to fix browser compatibility, for example when a new browser version causes a problem. In that case we fix the theme quickly and publish the patch in our store.

Do you offer support after purchase?#

Yes. You get lifetime support for your theme:

• You can sign in to your account and download any update for the theme.
• If you report a real bug in the theme, we fix it and send you a patch at no charge.

Other support is paid, and we quote the cost when we receive your request. Paid services include further customization, exclusive branding, theme installation and add-on custom features.

How do I contact support?#

Use the contact form first, or live chat. You can also email support@custominterfacesolutions.com. We answer all support requests within 24 hours.