Product key Delivery FAQ
Will I/admin get any email alerts during when key pool is low?
Yes, this is a primary feature involved in earlier versions itself. You can set your email id for receiving low warning alert. You can also set the level as your own for the low warning (Ex: Lesser than 5).
Does PKD plugin work with all Payment Gateways?
Yes, the PKD plugin triggers the key delivery event during the invoice event by Magento. Hence if you have set Auto Invoice upon the payment then it works. So no matter which payment gateway you use but you just need to make sure you have Auto Invoice upon the payment is set.
Is there option to manually trigger the Key delivery from admin?
Yes, you have option in admin to either re-issue a key or just send the issued key by email. Yes, you can send keys manually against the orders.
Which product types the PKD plugin can be used for?
It can be integrated with all product types that Magento 2 offers.
Can I use PKD plugin with multiple websites?
One license is only for one website. You need to buy number of licenses based on your need. (Ex: 3 websites need 3 licenses).
Do I need to activate the Plugin?
Yes, you will receive a license key upon your purchase which you can use to activate the plugin.
How long you provide support for plugin updates?
The updates are for lifetime. Once you purchased, you are eligible for lifetime updates without any additional cost or extended support warranty.
What about the support and warranty?
As we believe in happy customers, when there is a bug or compatibility issue we are always ready to provide our immediate support. It is absolutely free. Yes, We want to keep our products bug free.
What about support for issues due to configuration or other extension conflicts?
We still provide you our support to get rid of the bug/issue you are facing. But obviously these cases are charged based on the hours we spend. We discuss to you before beginning our troubleshoot during such cases.
If there is any feature request or bug due to your configuration or other extensions we charge based on the hours. But