AD Web FAQ

Answers to common questions about AD Web.

Is there a free trial or live demo?#

Yes. AD Web has a 14-day trial. You can also explore all features in the live demo.

What server and operating system do I need?#

AD Web runs on Windows, from Windows XP to Windows Server. It is a self-hosted web server, so you don't need any other server components. Minimal hardware is enough. See System requirements.

How many instances or servers can I install AD Web on?#

One license covers one instance. For more instances, you need more licenses.

How do I activate the product?#

When you buy AD Web or request a trial, you receive your product key by email. Activate it with that key and the email address you used to buy AD Web, either in the setup wizard or on the Admin > Activation page.

Can I deactivate my license and use it on another server?#

Yes. Deactivate the license on Admin > Activation first, then use the same product key on the other system. See Activation.

How many Active Directory domains can I connect with one license?#

There is no limit. You can connect any number of domains to one instance.

Can I create UPNs with a custom domain suffix?#

Yes. You can even use a public email domain, such as @gmail.com, as the UPN suffix. No extra setup is needed.

How does forgot password work?#

The user receives an email with a link and uses it to set a new password. AD Web can send the email to the UPN or to the user's email field in Active Directory; you choose this with Use UPN as Email in Settings.

How does AD Web help regular users?#

Regular users can view and edit their profile and change their password. They also see useful information, such as when they last signed in and how many days until their password expires.

What is an OU Admin?#

Create an admin group, for example Company-Admins, and add one or two users from each OU to it. Map that group as the OU Admin group in AD Web. Its members can then manage the other users in their own OU.

This is useful when clients manage their own users, or when each department or branch has its own admin. See Admin roles.

What is a Domain Admin?#

A Domain Admin manages one Active Directory domain and can use all features for that domain. A Super Admin can turn individual permissions on or off. This is useful when you manage several domains in AD Web. See Admin roles.

Can I customise the email templates?#

Yes. You can edit every email template in the admin area. Use short codes such as {Sam-Name}, {Display-Name} or {UPN}, for example in the greeting. See Email templates.

Can I manage Group Policy in AD Web?#

No. AD Web manages Active Directory users, groups and OUs only.