Messages and follow-ups from pet cards

From a pet card you can add a follow-up and send messages to the pet owner. A follow-up is a new appointment for the pet, for example a check-up, vaccination or illness.

Add a follow-up#

1. On the pet card, select the WhatsApp button. The message queue opens. It lists any follow-ups already set for this pet, or is empty if there are none.

   

2. Select New follow up at the top right.

3. Enter the date, time and visit type.

4. Choose how to tell the owner:

   • Turn the appointment message and reminder on or off.
   • Choose WhatsApp, Email or both.
   • To send no messages or reminders, turn messaging off.

   

5. Select Submit. The owner receives the messages you chose.

   

Manage a follow-up#

1. On the pet card, select the WhatsApp button to see the follow-ups you created.

   

2. For a follow-up, you can:

   • Edit it.
   • Start the consultation. See Start a consultation.
   • Mark it as completed.
   • Reschedule it.

Reschedule a follow-up#

The Reschedule button stays turned off until you change the date or time.

1. Change the date and time of the follow-up.

2. Select Reschedule.

   

3. Choose whether to share the new appointment details with the owner by WhatsApp and email.

   

To see all appointments in one place, see Appointments.